/*--------------------- Area do CSS ChatBot ---------------------*/

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');
@import url('https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.0/css/all.min.css');

* {
  max-width: 100%;
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

body {
  font-family: 'Inter', sans-serif;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

/*--------------------- ChatBot Root ---------------------*/
:root {
  --primary: #00AED9;
  --primary-dark: #008BB0;
  --primary-light: #E6F7FC;
  
  --text-main: #1e293b;
  --text-secondary: #334155;
  --text-muted: #64748b;
  --text-light: #94a3b8;
  
  --bg-body: #f8fafc;
  --bg-card: #ffffff;
  --bg-hover: #f1f5f9;
  --bg-active: #e2e8f0;

  --border-light: #e2e8f0;
  --border-medium: #cbd5e1;
  
  --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
  --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
  --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
  --shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.1), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
  
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 16px;
  --radius-xl: 20px;
  --radius-full: 9999px;
  
  --transition-fast: 150ms cubic-bezier(0.4, 0, 0.2, 1);
  --transition-normal: 250ms cubic-bezier(0.4, 0, 0.2, 1);
  --transition-slow: 350ms cubic-bezier(0.4, 0, 0.2, 1);

  --space-xs: 4px;
  --space-sm: 8px;
  --space-md: 16px;
  --space-lg: 24px;
  --space-xl: 32px;
}

/*--------------------- ChatBot Inicio ---------------------*/

.chatbox-button {
  position: fixed;
  bottom: 25px;
  left: 25px;
  background-color: var(--primary);
  color: white;
  border: none;
  border-radius: var(--radius-full);
  width: 56px;
  height: 56px;
  font-size: 24px;
  display: flex;
  justify-content: center;
  align-items: center;
  cursor: pointer;
  box-shadow: var(--shadow-lg);
  transition: var(--transition-normal);
  z-index: 1000;
  outline: none;
}

.chatbox-button i {
  font-size: 24px;
}

.chatbox-button:hover,
.chatbox-button:focus {
  background: var(--text-main);
  color: var(--primary);
  transform: scale(1.05);
  box-shadow: var(--shadow-xl);
}

.chatbox-button:active {
  transform: scale(0.98);
}

/*--------------------- ChatBot Container ---------------------*/
.chatbox {
  font-family: 'Inter', sans-serif;
  width: 380px;
  max-width: 95vw;
  height: 600px;
  max-height: 85vh;
  background: var(--bg-card);
  border-radius: var(--radius-xl);
  box-shadow: var(--shadow-xl);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  position: fixed;
  bottom: 95px;
  left: 25px;
  z-index: 999;
  border: 1px solid var(--border-light);
  
  transform: translateY(20px) scale(0.95);
  opacity: 0;
  visibility: hidden;
  transition: var(--transition-normal);
}

.chatbox.show {
  transform: translateY(0) scale(1);
  opacity: 1;
  visibility: visible;
}

/*--------------------- ChatBot Header ---------------------*/
.chatbox-header {
  padding: var(--space-md) var(--space-lg);
  background: var(--bg-card);
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--border-light);
  flex-shrink: 0;
}

.chatbox-logo {
  height: 30px;
  object-fit: contain;
  max-width: 180px;
}

.chatbox-search-container {
  padding: var(--space-md) var(--space-lg);
  background: var(--bg-card);
  border-bottom: 1px solid var(--border-light);
  display: none;
  animation: slideDown 0.3s ease-out;
}

.chatbox-search-container.show {
  display: block;
}

.chatbox-search-container input {
  width: 100%;
  padding: 12px var(--space-md);
  border-radius: var(--radius-md);
  border: 1px solid var(--border-medium);
  outline: none;
  font-family: 'Inter', sans-serif;
  font-size: 14px;
  transition: var(--transition-fast);
}

.chatbox-search-container input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px var(--primary-light);
}

/*--------------------- ChatBot Body ---------------------*/
.chatbox-body {
  flex: 1;
  padding: var(--space-lg);
  overflow-y: auto;
  background: var(--bg-body);
  display: flex;
  flex-direction: column;
  overflow-x: hidden;
}

.chatbox-welcome-title {
  font-size: 22px;
  font-weight: 700;
  color: var(--text-main);
  margin-bottom: var(--space-lg);
  line-height: 1.3;
}

.chatbox-start {
  width: 100%;
  background: var(--bg-card);
  border: 1px solid var(--border-light);
  padding: var(--space-md);
  border-radius: var(--radius-lg);
  font-weight: 600;
  color: var(--text-main);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-sm);
  cursor: pointer;
  margin-bottom: var(--space-xl);
  transition: var(--transition-normal);
  outline: none;
}

.chatbox-start:hover,
.chatbox-start:focus {
  background: var(--bg-hover);
  border-color: var(--primary);
  color: var(--primary);
}

.chatbox-start:active {
  transform: scale(0.98);
}

/*--------------------- ChatBot FAQ ---------------------*/
.faq-section {
  margin-top: var(--space-md);
}

.faq-section h4 {
  font-size: 12px;
  text-transform: uppercase;
  color: var(--text-muted);
  margin-bottom: var(--space-sm);
  letter-spacing: 0.5px;
  font-weight: 600;
}

.faq-item {
  background: var(--bg-hover);
  border-radius: var(--radius-md);
  margin-bottom: var(--space-xs);
  cursor: pointer;
  transition: var(--transition-fast);
  border: 1px solid transparent;
  position: relative;
}

.faq-item:hover {
  background: var(--border-medium);
  border-color: var(--border-light);
}

.faq-question {
  padding: var(--space-md);
  display: flex;
  justify-content: space-between;
  align-items: center;
  user-select: none;
}

.faq-question span {
  font-size: 15px;
  font-weight: 500;
  color: var(--text-main);
}

.faq-question i {
  color: var(--text-light);
  font-size: 14px;
  transition: var(--transition-fast);
}

/*--------------------- ChatBot FAQ Resposta ---------------------*/
.faq-answer {
  padding: 0 var(--space-md) var(--space-md);
  color: var(--text-secondary);
  line-height: 1.6;
  font-size: 14px;
  display: none;
  animation: fadeIn 0.3s ease-out;
}

.faq-answer strong {
  color: var(--text-main);
  font-weight: 600;
}

.faq-answer ul,
.faq-answer ol {
  margin-left: var(--space-lg);
  margin-bottom: var(--space-md);
}

.faq-answer li {
  margin-bottom: var(--space-xs);
}

.faq-answer a {
  color: var(--primary);
  text-decoration: none;
  font-weight: 500;
  transition: var(--transition-fast);
}

.faq-answer a:hover {
  text-decoration: underline;
  color: var(--primary-dark);
}

.faq-item.active {
  background: var(--primary-light);
  border-color: var(--primary);
  border-left: 3px solid var(--primary);
}

.faq-item.active .faq-question span {
  color: var(--primary);
  font-weight: 600;
}

.faq-item.active .faq-question i {
  color: var(--primary);
  transform: rotate(90deg);
}

.faq-item.active::after {
  content: '';
  position: absolute;
  top: 0;
  right: 15px;
  width: 8px;
  height: 8px;
  background: var(--primary);
  border-radius: 50%;
  animation: pulse 2s infinite;
}

/*--------------------- ChatBot FAQ Detalhes ---------------------*/
.faq-detail-screen {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: var(--bg-card);
  z-index: 1010;
  display: none;
  flex-direction: column;
  transform: translateX(100%);
  transition: transform var(--transition-slow);
  overflow: hidden;
}

.faq-detail-screen.active {
  transform: translateX(0);
}

.faq-detail-header {
  padding: var(--space-md) var(--space-lg);
  display: flex;
  align-items: center;
  gap: var(--space-md);
  border-bottom: 1px solid var(--border-light);
  background: var(--bg-card);
  flex-shrink: 0;
  z-index: 2;
  position: relative;
}

.faq-detail-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--text-main);
  margin: 0;
  flex: 1;
  text-align: center;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.faq-detail-content {
  flex: 1;
  padding: var(--space-xl) var(--space-lg);
  overflow-y: auto;
  font-size: 14px;
  line-height: 1.6;
  color: var(--text-secondary);
  max-height: calc(100vh - 120px);
  position: relative;
  scroll-behavior: smooth;
}

.faq-detail-content p {
  margin-bottom: var(--space-md);
  text-align: justify;
}

.faq-detail-content strong {
  color: var(--text-main);
  font-weight: 600;
}

.faq-detail-content ul,
.faq-detail-content ol {
  margin-left: var(--space-lg);
  margin-bottom: var(--space-md);
}

.faq-detail-content li {
  margin-bottom: var(--space-xs);
}

.faq-detail-content a {
  color: var(--primary);
  text-decoration: none;
  font-weight: 500;
  transition: var(--transition-fast);
  word-break: break-all;
}

.faq-detail-content a:hover {
  text-decoration: underline;
  color: var(--primary-dark);
}

/*--------------------- ChatBot Mensagens ---------------------*/
.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 15px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.bot-message {
  background: var(--bg-hover);
  padding: 12px 16px;
  border-radius: 18px 18px 18px 4px;
  max-width: 85%;
  align-self: flex-start;
  font-size: 14px;
  line-height: 1.5;
  word-wrap: break-word;
}

.user-message {
  background: var(--primary);
  color: white;
  padding: 12px 16px;
  border-radius: 18px 18px 4px 18px;
  max-width: 85%;
  align-self: flex-end;
  font-size: 14px;
  line-height: 1.5;
  word-wrap: break-word;
}

.bot-message, .user-message {
  animation: messageAppear 0.3s ease-out;
}

.chat-input-area {
  width: 100%;
  max-width: 100%;
  border-top: 1px solid var(--border-light);
  display: flex;
  gap: 10px;
  background: var(--bg-card);
}

.chat-input-area input {
  min-width: 0;
  width: 100%;
  flex: 1;
  padding: 12px 16px;
  border: 1px solid var(--border-medium);
  border-radius: var(--radius-md);
  font-size: 14px;
  outline: none;
  transition: var(--transition-fast);
}

.chat-input-area input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px var(--primary-light);
}

.chat-input-area button {
  background: var(--primary);
  color: white;
  border: none;
  border-radius: 50%;
  width: 46px;
  height: 46px;
  min-width: 46px;
  font-size: 16px;
  cursor: pointer;
  transition: var(--transition-fast);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.chat-input-area button:hover {
  background: var(--text-main);
  color: var(--primary);
}

/*--------------------- ChatBot Interatividade ---------------------*/
.chat-buttons {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.chat-button-option {
  background: var(--bg-card);
  border: 1px solid var(--border-medium);
  border-radius: var(--radius-md);
  padding: 8px 12px;
  font-size: 12px;
  cursor: pointer;
  transition: var(--transition-fast);
  color: var(--text-main);
  text-align: center;
  flex: 1;
  min-width: 120px;
}

.chat-button-option:hover {
  background: var(--bg-hover);
  border-color: var(--primary);
  color: var(--primary);
}

/*--------------------- ChatBot Bloco de Interacao ---------------------*/
.custom-interaction-block {
  margin-top: 10px;
  width: 100%;
  max-width: 85%;
  align-self: flex-start;
}

.custom-interaction-block .chat-buttons {
  justify-content: flex-start;
}

/*--------------------- ChatBot Formulario ---------------------*/
.support-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-top: 15px;
}

.support-form input,
.support-form textarea {
  padding: 12px;
  border: 1px solid var(--border-medium);
  border-radius: var(--radius-md);
  font-size: 14px;
  font-family: 'Inter', sans-serif;
  resize: vertical;
}

.support-form input:focus,
.support-form textarea:focus {
  outline: none;
  border-color: var(--primary);
}

.chat-button-send {
  background: var(--primary);
  color: white;
  border: none;
  border-radius: var(--radius-md);
  padding: 12px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition-fast);
}

.chat-button-send:hover {
  background: var(--primary-dark);
}

/*--------------------- ChatBot Footer ---------------------*/
.chatbox-footer {
  padding: var(--space-md);
  text-align: center;
  font-size: 12px;
  background: var(--bg-card);
  border-top: 1px solid var(--border-light);
  flex-shrink: 0;
  color: var(--text-muted);
}

.chatbox-footer a {
  color: var(--primary);
  font-weight: 600;
  text-decoration: none;
  transition: var(--transition-fast);
}

.chatbox-footer a:hover {
  color: var(--primary-dark);
  text-decoration: underline;
}

/*--------------------- ChatBot Header Navbar ---------------------*/
.chatbox-home,
.chatbox-search,
.faq-back {
  background: var(--bg-hover);
  border: none;
  width: 40px;
  height: 40px;
  border-radius: var(--radius-md);
  color: var(--text-main);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: var(--transition-fast);
  outline: none;
}

.chatbox-home:hover,
.chatbox-search:hover,
.faq-back:hover,
.chatbox-home:focus,
.chatbox-search:focus,
.faq-back:focus {
  background: var(--bg-active);
  color: var(--primary);
}

.chatbox-home:active,
.chatbox-search:active,
.faq-back:active {
  transform: scale(0.95);
}

.faq-back {
  background: var(--bg-hover);
  border: none;
  padding: var(--space-sm) var(--space-md);
  border-radius: var(--radius-md);
  color: var(--text-main);
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  font-size: 14px;
  font-weight: 500;
  transition: var(--transition-fast);
  white-space: nowrap;
  flex-shrink: 0;
  width: auto;
}

/*--------------------- ChatBot Media Elements ---------------------*/
.media-menu-button {
  background: var(--bg-hover);
  color: var(--text-muted);
  border: none;
  border-radius: var(--radius-md);
  width: 40px;
  height: 40px;
  cursor: pointer;
  transition: var(--transition-fast);
  display: flex;
  align-items: center;
  justify-content: center;
}

.media-menu-button:hover {
  background: var(--bg-active);
  color: var(--primary);
}

.media-menu-container {
  position: absolute;
  bottom: 70px;
  left: 50%;
  transform: translateX(-5%);
  max-width: calc(80vw - 80px);
  max-height: 500px;
  background: var(--bg-card);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-xl);
  z-index: 1000;
  display: none;
  overflow: hidden;
}


.media-menu-container.show {
  display: block;
  animation: slideUpFade 0.3s ease-out;
}

.media-menu-header {
  padding: var(--space-md) var(--space-lg);
  border-bottom: 1px solid var(--border-light);
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--bg-hover);
  flex-shrink: 0;
}

.media-menu-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-main);
}

.close-media-menu {
  background: var(--bg-hover);
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  padding: var(--space-sm);
  border-radius: var(--radius-sm);
  transition: var(--transition-fast);
  display: flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
}

.close-media-menu:hover {
  background: var(--bg-active);
  color: var(--primary);
}

.media-options-screen,
.content-screen {
  height: 100%;
  display: flex;
  flex-direction: column;
}

.media-options-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-md);
  flex: 1;
}

.media-option-card {
  background: var(--bg-card);
  border: 1.5px solid var(--border-light);
  border-radius: var(--radius-md);
  padding: var(--space-md) var(--space-sm);
  cursor: pointer;
  transition: var(--transition-normal);
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-sm);
  outline: none;
}

.media-option-card:hover,
.media-option-card:focus {
  background: #daf4ff;
  border-color: var(--primary);
  transform: translateY(-2px);
  box-shadow: 0 4px 12px rgba(0, 174, 217, 0.1);
}

.media-option-icon {
  width: 48px;
  height: 48px;
  background: var(--primary-light);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--primary);
  font-size: 20px;
}

.media-option-label {
  font-size: 13px;
  color: var(--text-main);
  font-weight: 500;
  text-align: center;
}

.content-screen {
  display: none;
  flex: 1;
  flex-direction: column;
  max-height: 500px;
}

.screen-header {
  padding: var(--space-md) var(--space-lg);
  border-bottom: 1px solid var(--border-light);
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  background: var(--bg-hover);
  flex-shrink: 0;
}

.back-to-menu {
  background: var(--bg-hover);
  border: none;
  color: var(--primary);
  cursor: pointer;
  padding: var(--space-sm) var(--space-md);
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  font-size: 14px;
  font-weight: 500;
  transition: var(--transition-fast);
  outline: none;
}

.back-to-menu:hover {
  background: var(--bg-active);
}

.screen-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-main);
  flex: 1;
  text-align: center;
}

.emoji-categories-tabs {
  padding: var(--space-md) var(--space-lg);
  border-bottom: 1px solid var(--border-light);
  display: flex;
  gap: var(--space-xs);
  overflow-x: auto;
  white-space: nowrap;
  flex-shrink: 0;
}

.emoji-tab {
  background: var(--bg-card);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-full);
  padding: var(--space-sm) var(--space-md);
  cursor: pointer;
  font-size: 14px;
  transition: var(--transition-fast);
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  color: var(--text-main);
  outline: none;
}

.emoji-tab:hover {
  background: var(--bg-hover);
  border-color: var(--primary);
}

.emoji-tab.active {
  background: var(--primary);
  color: white;
  border-color: var(--primary);
}

.emoji-grid-container,
.file-upload-container,
.media-options-buttons,
.audio-options {
  height: 100%;
  display: flex;
  flex-direction: column;
}

.emoji-grid-container {
  flex: 1;
  overflow-y: auto;
  padding: var(--space-lg);
}

.emoji-grid {
  display: grid;
  grid-template-columns: repeat(8, 1fr);
  gap: var(--space-sm);
  padding: var(--space-sm);
  background: var(--bg-hover);
  border-radius: var(--radius-md);
}

.emoji-grid-item {
  background: var(--bg-card);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: var(--transition-fast);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
  padding: var(--space-sm);
  min-width: 40px;
  min-height: 40px;
  outline: none;
}

.emoji-grid-item:hover,
.emoji-grid-item:focus {
  background: var(--primary-light);
  border-color: var(--primary);
  transform: scale(1.1);
}

.file-upload-container {
  padding: var(--space-lg);
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: var(--space-lg);
}

.file-upload-area {
  border: 2px dashed var(--border-medium);
  border-radius: var(--radius-lg);
  padding: var(--space-xl) var(--space-lg);
  text-align: center;
  background: var(--bg-hover);
  cursor: pointer;
  transition: var(--transition-normal);
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-sm);
}

.file-upload-area:hover {
  border-color: var(--primary);
  background: var(--primary-light);
}

.file-upload-area i {
  font-size: 40px;
  color: var(--primary);
  margin-bottom: var(--space-sm);
}

.file-upload-area p {
  margin: 0;
  color: var(--text-main);
  font-weight: 500;
  font-size: 14px;
}

.file-upload-area span {
  display: block;
  margin: var(--space-xs) 0;
  color: var(--text-muted);
  font-size: 12px;
}

.browse-files-btn {
  background: var(--primary);
  color: white;
  border: none;
  border-radius: var(--radius-md);
  padding: var(--space-sm) var(--space-md);
  cursor: pointer;
  font-size: 14px;
  font-weight: 500;
  transition: var(--transition-fast);
  outline: none;
}

.browse-files-btn:hover {
  background: var(--primary-dark);
}

.file-info-container {
  padding: var(--space-md);
  background: var(--primary-light);
  border-radius: var(--radius-md);
  border: 1px solid var(--border-light);
}

.file-info-message {
  color: var(--primary);
  font-size: 14px;
  display: flex;
  align-items: center;
  gap: var(--space-sm);
}

.selected-files {
  flex: 1;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.selected-file-item {
  padding: var(--space-sm) var(--space-md);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  gap: var(--space-md);
  background: var(--bg-card);
}

.selected-file-item i {
  color: var(--primary);
  font-size: 16px;
}

.selected-file-name {
  flex: 1;
  font-size: 14px;
  color: var(--text-main);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.selected-file-size {
  font-size: 12px;
  color: var(--text-muted);
  font-weight: 500;
}

.remove-selected-file {
  background: var(--bg-hover);
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  padding: var(--space-xs);
  border-radius: var(--radius-sm);
  transition: var(--transition-fast);
  width: 24px;
  height: 24px;
  display: flex;
  align-items: center;
  justify-content: center;
  outline: none;
}

.remove-selected-file:hover {
  background: var(--bg-active);
  color: var(--primary);
}

.send-files-btn {
  background: var(--primary);
  color: white;
  border: none;
  border-radius: var(--radius-md);
  padding: var(--space-md);
  cursor: pointer;
  font-size: 14px;
  font-weight: 600;
  transition: var(--transition-fast);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-sm);
  margin-top: var(--space-sm);
  outline: none;
}

.send-files-btn:hover {
  background: var(--primary-dark);
}

.media-options-buttons, 
.audio-options {
  padding: var(--space-xl) var(--space-lg);
  display: flex;
  flex-direction: column;
  gap: var(--space-md);
  flex: 1;
}

.media-action-btn, 
.audio-action-btn {
  background: var(--bg-card);
  border: 2px solid var(--border-light);
  border-radius: var(--radius-md);
  padding: var(--space-lg);
  cursor: pointer;
  transition: var(--transition-normal);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-md);
  font-size: 15px;
  color: var(--text-main);
  outline: none;
}

.media-action-btn:hover,
.audio-action-btn:hover,
.media-action-btn:focus,
.audio-action-btn:focus {
  border-color: var(--primary);
  background: var(--primary-light);
  transform: translateY(-2px);
}

.media-action-btn i, 
.audio-action-btn i {
  font-size: 24px;
  color: var(--primary);
}

/*--------------------- ChatBot Media Preview ---------------------*/
.media-preview {
  padding: 15px;
  border-top: 1px solid var(--border-light);
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  max-height: 100px;
  overflow-y: auto;
  flex-shrink: 0;
}

.media-preview-item {
  position: relative;
  width: 60px;
  height: 60px;
  border-radius: var(--radius-sm);
  overflow: hidden;
}

.media-preview-item img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.remove-preview {
  position: absolute;
  top: 5px;
  right: 5px;
  background: rgba(0, 0, 0, 0.7);
  color: white;
  border: none;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  cursor: pointer;
  font-size: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
}

/*--------------------- ChatBot Mensagem Media ---------------------*/
.user-media-message {
  max-width: 200px;
  padding: 10px;
}

.media-message {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
}

.media-message img {
  width: 100%;
  border-radius: var(--radius-sm);
  height: fit-content;
  max-height: 150px;
  object-fit: cover;
}

.media-message i {
  font-size: 40px;
  color: var(--primary);
}

.media-message p {
  margin: 0;
  font-size: 12px;
  text-align: center;
  color: rgba(255, 255, 255, 0.9);
}

/*--------------------- ChatBot Media Animation ---------------------*/
@keyframes fadeIn {
  from {
    opacity: 0;
    transform: translateY(-10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes slideDown {
  from {
    opacity: 0;
    transform: translateY(-20px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes slideUpFade {
  from {
    opacity: 0;
    transform: translateY(20px) scale(0.95);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

@keyframes pulse {
  0% { opacity: 0.6; }
  50% { opacity: 1; }
  100% { opacity: 0.6; }
}

@keyframes messageAppear {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/*--------------------- ChatBot Scroll ---------------------*/
.chatbox-body::-webkit-scrollbar,
.faq-detail-content::-webkit-scrollbar,
.chat-messages::-webkit-scrollbar {
  width: 6px;
}

.chatbox-body::-webkit-scrollbar-track,
.faq-detail-content::-webkit-scrollbar-track,
.chat-messages::-webkit-scrollbar-track {
  background: transparent;
}

.chatbox-body::-webkit-scrollbar-thumb,
.faq-detail-content::-webkit-scrollbar-thumb,
.chat-messages::-webkit-scrollbar-thumb {
  background: var(--border-medium);
  border-radius: var(--radius-full);
  transition: var(--transition-fast);
}

.chatbox-body::-webkit-scrollbar-thumb:hover,
.faq-detail-content::-webkit-scrollbar-thumb:hover,
.chat-messages::-webkit-scrollbar-thumb:hover {
  background: var(--text-light);
}

.faq-detail-content::-webkit-scrollbar {
  width: 8px;
}

.faq-detail-content::-webkit-scrollbar-track {
  background: transparent;
  border-radius: 4px;
}

.faq-detail-content::-webkit-scrollbar-thumb {
  background: var(--border-medium);
  border-radius: 4px;
}

.faq-detail-content.has-scroll::after {
  content: '';
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  height: 40px;
  background: linear-gradient(to bottom, transparent, var(--bg-card));
  pointer-events: none;
  opacity: 0;
  transition: opacity 0.3s ease;
}

.faq-detail-content.has-scroll.scrolled::after {
  opacity: 1;
}

/*--------------------- ChatBot Responsividade ---------------------*/
@media (max-width: 1024px) {
  .chatbox {
    width: 400px;
    left: 30px;
  }
  
  .media-menu-container {
    width: 350px;
    left: 30px;
  }
}

@media (max-width: 767px) {
  .chatbox {
    width: 350px;
    left: 15px;
    bottom: 85px;
  }
  
  .chatbox-button {
    left: 15px;
    bottom: 15px;
  }
  
  .chatbox-header {
    padding: var(--space-sm);
  }
  
  .chatbox-logo {
    max-width: 150px;
    height: 25px;
  }
  
  .chat-input-area button {
    width: 46px;
    height: 46px;
  }
}

/*--------------------- ChatBot Acessibilidade ---------------------*/
.chatbox-button:focus-visible,
.chatbox-home:focus-visible,
.chatbox-search:focus-visible,
.faq-back:focus-visible,
.chatbox-start:focus-visible,
.chat-button-option:focus-visible,
.chat-button-send:focus-visible {
  outline: 2px solid var(--primary);
  outline-offset: 2px;
}

.faq-question:focus-visible {
  outline: 2px solid var(--primary);
  outline-offset: -2px;
  border-radius: var(--radius-sm);
}

/*--------------------- ChatBot Classes Utilitarias ---------------------*/
.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

/*--------------------- ChatBot Responsividade ---------------------*/
@media (max-width: 480px) {
  .chat-input-area button {
    width: 40px;
    height: 40px;
    min-width: 40px;
    padding: var(--space-md);
  }
}

@media (max-width: 480px) {
  .emoji-grid {
    grid-template-columns: repeat(6, 1fr);
  }
}

@media (max-width: 480px) {
  .media-menu-container {
    left: 15px;
    right: 15px;
    width: auto;
  }
}

@media (max-width: 480px) {
  body {
    overflow-x: hidden;
  }
}

@media (max-width: 480px) {
  html,
  body {
    width: 100%;
    max-width: 100%;
    overflow-x: hidden !important;
  }
}